Product warranties
Our products are all covered by warranty. The duration of that warranty depends on the category of product.
Luggage: 10-year warranty (purchased replacement luggage parts: 3-year warranty)
Bags: 6-year warranty
Wallets, phone cases, pouches, accessories: 3-year warranty
If you’re not sure under which category a product falls, you will find the applicable warranty specified on every product page.
Our number one environmental goal is to make products that can be used and loved for as long as possible. And a product warranty is one way we define what ‘as long as possible’ means. These timeframes represent our best assessment of how long the materials, hardware, coatings and components in our products are predicted to last within their expected conditions and frequency of use. We believe they can last much longer, but it would be disingenuous for us to guarantee it.
The warranty covers you for the timeframe stated above, from the date of purchase, within the intended use. Try not to over-stuff your Bellroy or use it in ways it’s not designed to be used. For example, putting more than the recommended number of cards in a leather wallet can place undue pressure on the stitching. And taking a daily backpack to Everest Base Camp will expose it to weather it was never meant to face.
This warranty covers faults in materials and workmanship and doesn’t apply to regular signs of aging, if damage is caused by unreasonable use or neglect, or if you change your mind.
In order to make a warranty claim, you need to have verifiable proof of purchase. (And for the original purchase to have been from a legitimate seller.)
Bellroy’s warranties sit alongside applicable consumer protection law.
Note: owners of an Apex Backpack are still covered by a 10-year warranty.
To make a warranty claim
Email our support team with your order details and a description of the fault or damage. Including photographs of any fault will help us address your claims quickly and efficiently.
Luggage repair program
Fix-it Kits
As part of our ongoing commitment to sustainability, we have made certain luggage parts replaceable, with self-repair Fix-it Kits available.
These replacement parts will come to you as part of our Fix-it Kits, along with the tools required to complete the repair.
Learn more
Warranty policy
Replacement parts are only covered when used fairly, for their intended use (for example, if you used our replacement parts on another brand’s case – this would not be considered intended use).
Replacement parts provided under a warranty claim are covered for the remainder of the original warranty period of your Bellroy luggage, regardless of its length.
When purchased, replacement parts are covered by a 3-year warranty, while the rest of your luggage case is covered for its existing warranty period only.
If you purchase a Fix-it Kit, any damage to luggage that occurs while repairing with our Fix-it Kits may not be covered by warranty. Should you experience any resistance when repairing your luggage, do not apply force as this can potentially damage your item. Instead, please reach out to us and we will assist you with next steps.
What’s replaceable?
We offer Fix-it Kits for the following parts.
Lite Carry-On
Special Warranty on Carryology x Bellroy Chimera Sling
Due to the limited nature of the Chimera Sling, Bellroy will not accept “change of mind” returns. We have a very small amount of stock reserved for warranty claims. After that allocation is exhausted, our standard 3-year warranty will be honored with a replacement of a similar item (or items to the same value).
Special Warranty on Karan Singh Tech Kit and Iron-On Art Patches
- Because of the nature of the Karan Singh Tech Kit, Bellroy will not accept “change of mind” returns once the iron-on patches have been applied. Our standard 3-year warranty applies to the Tech Kit itself, but we note that applying the patches and then attempting to move or remove them does not constitute normal wear and tear.
- The patches themselves are covered by a limited 3-month warranty from the day they were sent by Bellroy, when used under normal conditions and for the purpose intended.
- At the risk of stating the obvious, please note that ironing patches onto products (including Bellroy products) incorrectly, or attempting to remove patches, may leave marks that will be noticeable. Bellroy is not liable for any damage to products resulting from using the patches.
Limited 3 month Warranty on Community Perk Pins
Bellroy pins are covered by a 3 month warranty from the day they were sent by Bellroy, when used under normal conditions and for the purpose intended. At the risk of stating the obvious, please note that using pins on products (including Bellroy products) will make a hole that may be noticeable even after you remove the pin. Bellroy is not liable for any damage to products resulting from using the pins.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.
