CUSTOMER CARE

Orders

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Orders

Order Tracking

All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:

  1. Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.
  2. If that doesn’t work:

  3. Email our support team and quote your order number/customer reference number. We’ll help you with the rest.

What if my order doesn’t arrive?

If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement using express shipping wherever it’s available. Simply email our support team with your order details.

How do I cancel my order?

Contact support@bellroy.com within 24–48hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.

Can I add items to my order after I have hit the place order/confirmation button?

If you want to add an item to your order please email our support team within 24hrs of your purchase and we’ll do what we can to adjust things.

What are my payment options?

We happily accept Mastercard, Visa or Paypal.

What currency can I pay in?

Depending on where you're browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase.