To think really well our brains needs rest and focus. In balancing our time, energy and attention, we rejuvenate with power naps, mindfulness or even a quick planking challenge.
IN A NUTSHELL
Since we launched with a range of six wallets 13+ years ago, we now release about 50 new products a year (give or take). We’re growing, and our Production team, (key to getting all of these products and those yet to come, out into the world) is searching for a quality specialist to ensure our customers receive products they love and will continue to use for a long time.
Reporting to our Production and Quality Assurance Manager, you’ll be responsible for running our quality control and assurance process. You will oversee the inspection of batches at different stages of pre-production to bulk production, identifying quality issues and reviewing quality reports from both internal and external sources. You will communicate these findings with our overseas manufacturers and internal product development team to mitigate potential issues while maintaining QC documentation and quality data to ensure consistency throughout the product life cycle. Things change quickly and you’ll also be expected to improve processes and support our production team to develop and implement quality systems along the way.
Bring us your sharp eye for detail, passion for quality control and desire for continuous improvement. In return, we’ll provide you with quality products to work with, a great team to work alongside and impactful work.
YOU COULD BE THE ONE IF YOU HAVE…
- 3+ years experience in a product development or quality control role (soft goods, accessories and apparel industry experience preferred)
- Experience working with pre-production samples and bulk sample approval processes upholding quality standards using QC manuals
- Experience with quality control methods with an understanding of industry standards, manufacturing processes and product timelines
- Strong Excel/Google sheet and reporting skills
- Exceptional time management and strong attention to detail
- Excellent communication and problem-solving skills
- An uncanny ability to pick up potential issues or inconsistencies before they become a problem
- The desire to work collaboratively in a team within a fast-paced, agile environment
IF YOU WERE HERE LAST MONTH, HERE ARE SOME THINGS YOU MIGHT HAVE DONE...
- Examined the initial mass production samples alongside the supplier's final inspection and quality report to identify any disparities or areas requiring improvement according to the Production & Quality Handbook
- Noticed some webbing issues and held discussions with suppliers regarding the discrepancies
- Collaborated with suppliers to implement a corrective action plan specifically targeting the webbing issues for mass production
- Oversaw the approval process for bulk samples, maintaining precise QC documentation and analysed the results to gain insights into mass production quality standards
- Worked with our product developer to discuss potential quality issues in a new product and tweaked a process to facilitate quicker identification of such issues for future iterations
- Assessed the upcoming production schedule, prioritising styles and colours for QC checks. Ensured alignment with both product quality performance objectives and the timeline for launching new products
- Implemented and managed quality control processes, collaborating with suppliers and the quality audit team to ensure that final inspections meet or exceed established quality standards
- Examined weekly return reports to identify recurring issues requiring further investigation
- Worked closely with the customer experience team to compile and analyse customer feedback, informing ongoing quality improvement efforts.
WHY WORK FOR BELLROY?
We make great products that delight people in their everyday lives. We help our staff love their work and grow as people. We believe in working to help make the world a better place. As a certified B Corp, we pursue better ways to source our leathers (for environmental impact and animal welfare), reduce our impact on the environment and make sure our products last as long as possible. We are constantly looking for better ways to do… well, everything.
LOCATION AND HOURS
This is a full-time role based in our Collingwood office.
Start Day: We're ready when you are!
HOW TO APPLY
Have a good look around our website, read Our Story page and get a feel for who we are. If you think you could bring something remarkable to this role, click apply. You’ll need to send us your resume, cover letter and your answers to the questions below.
Q1: In less than 200 words, tell us about a time you recognised a recurring problem in the quality space and how you fixed it.
Q2: In less than 200 words, describe a time when you had to implement a new process with an overseas supplier. What challenges did you face, what steps did you take to address them, and how did you measure the impact?
